Digit uses Plaid to link your checking to your Digit account, where it then receives the info needed to save.
You can think of Plaid as a telephone, and your checking account and Digit are two people calling each other. Every day, Digit calls your checking account and asks for an update. If the phone line isn't working (or if your checking account isn't picking up the phone), Digit isn't able to get in touch to save.
If you just got started and you received an error when trying to link your checking account with Digit, give it some time and try again later. Fortunately, a lot of the problems that cause trouble with linking up fix themselves in time.
If you've tried multiple times on different days and are still unable to get your checking account and Digit connected, please get in touch with details and we'd be happy to help you out! Providing as much detail as possible helps us and Plaid investigate what you may be running into, as well as finding a fix for you faster!
Some tips to help you connect:
- Double check your online banking log-in requirements with your bank (username, password, pin, etc.)
- Enter in your credentials manually rather than using autofill or a password manager
- Log-in to your online banking account via your bank's website (not mobile app) to ensure your account is set up for use with third party services.
- Try connecting via web rather than mobile. You can do this when logging in at Digit.co