If you just signed up and you received an error when trying to connect your checking account, please try again in 24 hours. Unfortunately many of these errors are temporary banking connection issues that are resolved with time.
If you've tried multiple times on different days and are still encountering problems, please submit a request to our support team and we'd be happy to help you out!
Some tips to help you connect:
- Double check your online banking log-in requirements with your bank (username, password, pin, etc.)
- Enter in your credentials manually rather than using autofill or a password manager
- Log-in to your online banking account via your bank's website (not mobile app) to ensure your account is set up for use with third party services.
- Try connecting via web rather than mobile. You can do this when logging in at Digit.co