My identity verification was declined for the Credit Card, Student Loan, or Phone Bill goal

As of 4/8/2021, adding new debt goals will not be available. In the meantime, you can create a custom goal instead. Click here to see how. 

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Identity Verification for Expense Goals

In order for Digit to be able to send your goal savings as payments to your connected accounts, our banking partner requires some additional information to verify your identity.

Usually, this process is pretty quick, but sometimes certain factors, like incomplete/insufficient data/documents or typos, can cause that verification process to take a bit longer, or for your identity verification to be declined. 

If you're already using Digit to send payments for one of your goals, you do not have to submit this information again for a new goal, since you are already verified with our partner. 

Identity Verification Declined

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We won't be able to send your goal savings as payments if there is an error with verifying your identity. The bank partner that we use to send payments from your goal controls the identity verification step, and we do not have the ability to manually verify you if you've been declined.

You can still move money back to your checking account from your goal if you need to even if our partner could not verify your identity for payments to your biller.

 Verification in Progress

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You'll see either of these two notifications if our banking partner isn't able to automatically verify your identity based on the info you provided. We will keep you updated on your verification status on the app, or our Support Team will reach out to you via email if our partner requires some additional documents to verify your identity. 

You won't be able to set up payments from your goal while verification is in progress, but can still move money back to your checking account from your goal if you need to.